Tariffs & Quotes
All rates are quoted in Australian dollars ($AUD). Rates are subject to change without notice until the booking is paid for in full. Minimum stay requirements and surcharged rates may apply during peak holiday periods (particularly long weekends, school holiday periods and over the Christmas/New Year period).
Reservation & Booking Requests
Bookings can be made directly from our website. You can alternatively place a reservation request by completing the enquiry form on our website or by contacting us either via email (bellaretreat.com.au) or by phone (+61 412269090).
Please be aware that minimum stay periods do apply. All bookings are subject to availability.
In order to make a booking for you we require the following information:
- Your arrival & departure dates
- Your anticipated arrival time
- The number of guests staying
- Your full name
- Your home address
- Your contact telephone numbers
- Your email address (if applicable)
This information is collected by Bella Retreat specifically to facilitate the establishment of guests’ accounts and communicate relevant information about our property to you.
Inclusions
Unless otherwise indicated, all nightly rates are for accommodation only. Bed linen, bathroom towels, guest soaps and kitchen tea towels are provided. A complimentary selection of kitchen detergent, dishwasher liquid and washing machine powder is provided. Other cleaning agents are also available.
Please be aware that kitchen areas remain the responsibility of the guests and money will be deducted from bond if the kitchen is not left clean on departure. A list of the expected state of the house prior to your departure is provided in the kitchen areas.
The house will be cleaned by our housekeepers after your departure.
Payment Options
Payment for the accommodation indicates acceptance of these booking conditions and enables us to guarantee your booking. We reserve the right to cancel any booking and release accommodation held which has not been confirmed with full payment.
The following payment options are available:
Bank Cheque (within Australia only)
Please be sure you enclose a note with your name and booking details with the cheque so we know who the cheque belongs to.
Electronic Funds Transfer EFT / Online Bank Transfer)
If you have online banking facility or access to a branch of the Commonwealth Bank of Australia (CBA) we can accept your deposit payment directly into our account – this is by far the quickest and easiest way to guarantee your reservation.
Our bank account details are:
- Bank: CBA (Commonwealth Bank of Australia)
- BSB: 066 104
- A/C No: 10251724
- Name: Belinda A Taranto
For Overseas Guests :
- Swift Code: CTBAAU2S
- Address/Branch: 35 Napolean St., Cottesloe, Western Australia 6011
If paying by direct deposit please ensure you double check you have the correct account number and BSB before authorising the transfer. We also request that you reference the transfer with your surname and an abbreviation of the date you are due to arrive – for example if your name is Smith and you’re arriving on the 5th July your transaction reference should be “Smith5jul”. Unreferenced payments may not secure your reservation.
Credit Card
We do not accept credit card payments.
Note for International Guests:
Transactions will be processed in Australian dollars at the current applicable exchange rate for your currency. As bank charges and exchange rates vary we will not be responsible for any differential between the payment amount and any refund subsequently processed. The guest remains responsible for any additional bank charges incurred by Bella Retreat when receiving overseas transactions electronically.
Cancellation Policy
We understand that plans do change and unexpected events can arise, however as an accommodation provider it is of critical importance that we are given adequate notice of any changes to your reservation. While we endeavour to be as flexible as possible when it comes to booking changes our standard policy is as follows:
- Cancellation, postponement or booking amendment requests must be made via our website enquiry form or if we have made email contact with you, can do so via that.
- Your deposit is non refundable.
- Guests who have paid their deposit and cancel more than 60 days prior to arrival will receive a 100% refund less deposit.
- Guests who cancel between 30-60 days prior to arrival will receive a 50% refund less deposit.
- Less than 30 days’ notice there is no refund.
Booking Amendments
- The nightly rate for your reservation is based on the information you provided at the time of booking.
- If the nature of your booking changes in any way (eg. duration/number of guests) your nightly rate could increase accordingly. Booking amendments reducing the duration of your stay are not possible within 7 days of arrival.
Check-In/Out Times
- Our check-in time is from 3pm. While we always endeavour to be flexible and provide early check-in where it is possible to do so we can only guarantee check-in availability from 3pm.
- Check-out time is 10am. A later check-out time may be arranged for additional cost, subject to availability.
- Our Housekeeping Office (In House Holidays) for key collection is open for check-in from 9-5 weekdays, closed Sat and Sun. If you will be arriving outside of office hours please be sure to make sure you have your “Keycode” with you which is provided to you upon receipt of your deposit.
Travel Insurance / Liability
We recommend that our guests obtain an appropriate level of travel insurance. Travel Insurance can be purchased online or from many travel agents.
Limit of Liability
We do our best to ensure your booking arrangements are satisfactory, however Bella Retreat does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.